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Who Can You Really Trust?

Working with Hanna Resource Group is a great adventure. Along the way, I've been able to meet some very interesting and capable people. Today, I'm looking forward to meeting Dr. Karen Stephenson.

Dr. Stephenson is a corporate anthropologist. I admit, I had to think about that one for a minute. More simply, Dr. Stephenson studies how organizations work based on the relationships of people. One of the most engaging aspects of her work is how she views the organization as a trust network rather than an organizational hierarchy.

As I've learned more about Dr. Stephenson's research and work, I've come to better appreciate just how important it is for us Human Capital professionals to understand the "inner workings" of the organization in addition to managing the hierarchical structure. Most of us intuitively know we need to find and engage key change agents in the organization. We know we need to identify and commit key stakeholders. But do we really know who these people are? Do we understand the different roles these people may truly play? Do we have a good way to identify each of these and then understand specifically what they can do to help the organization succeed? Maybe.

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I recently had the chance to do some quick work with a local non-profit organization looking for an Executive Director. I put together a hiring guide to help them out. As part of that guide, I included some information on competencies, which I think people don't use enough, and they end up hiring talented people who may actually be incompetent. We've got to balance these two: talent & competence.

This process got me thinking, I don't have a good collection of competence related materials, so I figured I'd develop it.

First, let's agree on what I mean by competency. The simple definition of competence is having the necessary skill, knowledge, capacity, or qualification for something. Every position has a number of competencies required, some more important than others (that will be a future discussion).

My first step is defining the competency groups. In doing a little research, I found many categorizations of required competencies. I've ended up with seven competency groups:

  • Business Acumen - The knowledge, understanding, and application of the principles of successful business operations (i.e., the “nuts and bolts of running a business”).
  • Management - The knowledge, understanding, and application of the principles of organization effectiveness (i.e., the process of getting work done through other people).
  • Mental Acuity - The ability to grasp ideas, to think and reason and apply knowledge, and to reach valid conclusions and make good decisions (i.e., the mental capacity to understand situations and the implications of actions taken).
  • Mechanical Aptitude - The ability to understand, control, and safely operate mechanical equipment (i.e., the physical capacity to handle situations).
  • Results Driven - The motivation and ability to determine desired outcomes and align resources and efforts to achieve those outcomes (i.e., the ‘will to win’ or ‘drive’ to achieve).
  • Leading Change - The ability to anticipate changes, obstacles, risks, or needs, and successfully navigate through them (i.e., having a realistic view of the desired future and what is required to achieve it).
  • Leading People - The ability to engage, inspire, and motivate people to accept new ideas, follow direction, and deliver results (i.e., getting people focused and energized about accomplishing a defined goal).

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Update:

Here's a sheet you can download that captures this information. As always, I appreciate your feedback!


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Simplify the challenges of hiring and firing people, and everything in-between.

Nielsen Advisors helps their clients simplify the challenges of managing people through strategic consultation and practical application of proven employee-related solutions. An interactive approach benefits clients by decreasing management problems and increasing employee productivity.

 
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